Last updated: July 27th 2026
Thank you for shopping with Holdsy. This Shipping Policy explains how we process, ship, and deliver orders, including expected timeframes and what to do if there's an issue with your shipment.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders or encounter a delay with a supplier, your order may be delayed by a few additional days. If there will be a significant delay, we will notify you by email or the contact information provided at checkout.
Shipping Time
We work with international suppliers and fulfillment partners to bring you quality products at great prices. Because of this, please allow for the following delivery estimate after your order has been processed:
International orders: 7-12 business days
Please note these are estimates, not guarantees. Delivery times can vary depending on your location, customs processing, and local courier conditions.
Total estimated time from order to delivery: 8-14 business days (1-2 days processing + 7-12 days shipping).
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your order total and delivery destination.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24-72 hours for tracking information to update once you receive it, as it can take time for carriers to scan the package into their system.
Customs, Duties, and Taxes
For international orders, your package may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these fees and cannot predict what they may be, as customs policies vary widely between countries.
Delays
Occasionally, shipments may be delayed due to factors outside our control, including but not limited to:
Customs processing, Weather or natural events, Carrier delays, High order volume during sales or holidays and ect.
We appreciate your patience in these situations. If your order has not arrived within [e.g., 20-25 business days] of the estimated delivery window, please contact us so we can investigate.
Incorrect Shipping Addresses
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at holdsy.business@gmail.com — we will do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.
Lost, Stolen, or Damaged Packages
If your tracking shows your order as delivered but you have not received it, please:
- Check with neighbors or your building's front desk/mailroom.
- Contact the local courier with your tracking number.
- If still unresolved, contact us at holdsy.business@gmail.com within 7 days of the delivery date so we can assist.
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging, and we will arrange a replacement or refund in accordance with our Returns Policy.
Multiple Items / Split Shipments
Some orders may ship from multiple warehouses depending on product availability. This means items from the same order may arrive in separate packages and at different times. You will be notified if your order is split into multiple shipments.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
- Email: holdsy.business@gmail.com